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Comments help teams collaborate while writing the document and let recipients exchange directly on the document content without back-and-forth emails.

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Who can comment

  • Organisation members can comment as long as the document is not locked.
  • Guests can comment, unless the sender disables it for that share — see Guest access.
  • Anonymous readers (access via public link) can read the document but cannot comment.
Automatic locking disables comments when the configured delay expires. Configure locking

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Create a comment

  1. Open the shared document.
  2. Select text / several blocks, or open a block menu from the handle.
  3. Click Add comment.
  4. Write the message, then send it.
To leave a global comment, open the Comments panel and add a comment without selecting a passage.
To comment on a task, use Add comment from the block menu.

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Threads

Each comment opens a discussion thread:
  • Participants can reply directly in the thread.
  • Organisation members can be mentioned with @.
  • Once a topic is addressed, the thread can be marked as resolved.

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Comments on a duplicated document

When a document is created from another one — with Create next or Duplicate — its comment threads are copied into the new document. If a comment or reply is later added to the original thread on the source document, it also surfaces in the new document’s Comments panel, so nothing gets missed:
  • Under the matching copied thread, as a read-only addition, if the thread was copied.
  • As its own read-only thread linking back to the source document, if it wasn’t copied.
You still reply directly in the new document — your reply is added there, not to the source document’s thread.
This requires comment access to the new document and read-and-comment access to the source document. Without either, the new document only shows its own comments.

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Notifications

Each new comment or reply in a thread triggers an email notification to all participants in that thread. An organisation member mentioned with @ also receives a dedicated notification. Comment actions are also visible in read tracking.

Sending options

Choose whether guests can comment on a shared document.

Read tracking

Track recipient activity after sending.