- the quote or specific terms signed between the parties, if any;
- these General Terms;
- the Terms of Service;
- the Privacy Policy.
These General Terms are a translation of the French Conditions générales de
vente. The French text is the only legally binding
version and prevails in the event of a dispute.
Article 1 — Legal information
The website available at https://www.there.do (the “Site”) and the related applications are published by: THERE, a société par actions simplifiée with share capital of EUR 30,000, registered with the Paris Trade and Companies Register under number B 931 080 089, with its registered office at 231 rue Saint-Honoré, 75001 Paris, France, represented by Jimmy Louchart, duly authorized (the “Seller” or “There”). SIRET number: 931 080 089 00010. NAF code: 5829C. VAT number: FR52931080089. Publication director: Jimmy Louchart. The Site is hosted by Cloudflare, Inc., 101 Townsend Street, San Francisco, CA 94107, United States (telephone: +1 650 319 8930). Customer service can be reached by email at hello@there.do or by mail at 231 Rue Saint-Honoré, 75001 Paris, France.Article 2 — Scope
These General Terms apply exclusively to subscriptions and services sold by the Seller on the Site (the “Services”) to any customer acting in the course of its professional activity and having created an organization on the Site (the “Customer”). The Services are described on the pricing page and in the There documentation, which set out the features and volumes included in each plan. Subscribing to a plan constitutes the Customer’s prior acceptance of these General Terms, without restriction or reservation, which the Customer declares having read. These General Terms are made available to Customers on the Site, where they can be consulted directly, and may be provided on request. They apply notwithstanding any contrary provision in any document issued by the Customer, in particular its general terms of purchase. They apply subject to any contrary provision in a quote, purchase order, or specific terms agreed between the Seller and the Customer. The Services are intended for professionals. They are not offered to consumers within the meaning of the French Consumer Code.Article 3 — Plans and availability
The Services are offered as subscription plans (Free, Pro, Team, Business) and, where applicable, Enterprise projects defined by quote. Each plan includes a monthly document allowance shared across the whole organization, regardless of the number of members, guests, or recipients. The plans, allowances, and features in force are those displayed on the Site on the day of subscription. The Seller may change the composition of the plans to reflect technical and functional developments in the Services, without materially reducing the features subscribed to during a paid period. Every new organization receives fourteen (14) days of access to the Team plan features, with no payment card and no automatic charge. At the end of that period, if no paid plan has been taken out, the organization moves automatically to the Free plan. The Free plan is a free plan with no time limit, provided as is, which the Seller may change or discontinue at any time.Article 4 — Registration requirements
Any Customer wishing to use the Services and take out a subscription must:- have full legal capacity and act strictly for professional purposes;
- create an organization on the Site by providing the requested information (company name, name of the contact person, email address, billing information);
- confirm acceptance of these General Terms;
- confirm registration.
Article 5 — Subscribing
Any Customer wishing to take out a subscription online must:- sign in to its organization;
- open Settings → Plans;
- select the plan and billing cycle (monthly or annual);
- provide its billing information;
- confirm acceptance of these General Terms;
- confirm and pay.
Article 6 — Prices
The Services are sold at the Seller’s price in force on the Site on the day of subscription, expressed in euros excluding taxes. Prices are firm and not subject to revision during the current contractual period, the parties expressly waiving the right to rely on article 1195 of the French Civil Code. As the subscription runs over successive periods and renews, any price change takes effect for the next contractual period. Unless the Customer cancels before that change takes effect, the new price applies to the new contractual period. Discounts, rebates, and promotional codes may apply on the terms stated on the Site or in any document provided to the Customer, in particular the startup discount of 50% on an annual plan for one year, subject to eligibility and supporting documents. Any price change resulting from an increase in value added tax or the creation of a new tax based on the price of the Services applies immediately and automatically. The applicable tax is determined from the billing information provided by the Customer. See VAT and taxes.Article 7 — Invoicing and payment
7.1 Invoicing
The subscription is invoiced in advance, in full, for the contractual period taken out:- monthly subscription: invoiced and payable on the day of subscription, then on each monthly anniversary date;
- annual subscription: invoiced and payable in full on the day of subscription for twelve (12) months, then on each annual anniversary date.
- require immediate payment of all sums due, which become immediately payable whatever their original due date;
- refuse any new subscription or require payment in advance or a guarantee;
- suspend access to paid features on the terms set out in article 11;
- apply, without prior formal notice, to all sums due, from the first day of delay until full payment, late payment penalties calculated at three (3) times the French statutory interest rate, in accordance with article L.441-10 of the French Commercial Code;
- require payment of a fixed recovery indemnity of EUR 40 for each invoice paid late, and payment of an indemnity equal to 10% of the sums remaining due, without prejudice to compensation for any loss actually suffered.
7.2 Payment methods
The Customer expressly acknowledges that any subscription taken out on the Site is an order with an obligation to pay. The Site uses the Stripe online payment solution. Subscriptions may be paid as follows:- Payment card, self-service. Payment is made directly on the payment provider’s secure servers; the Customer’s card details do not pass through the Site and are protected by encryption. Cards issued by banks outside France must be international cards.
- SEPA direct debit, self-service. The Customer signs a SEPA direct debit mandate in favour of the Seller when subscribing and authorizes successive instalments to be debited from the designated account. The Customer undertakes to keep a valid mandate and sufficient funds throughout the subscription, and to inform the Seller of any change of bank details. The mandate ends when the subscription is cancelled and all sums due have been paid.
- Bank transfer against invoice, reserved for Business and Enterprise subscriptions, subject to the Seller’s prior agreement on the billing terms. Bank transfer is not a self-service payment option for the Free, Pro, and Team plans.
7.3 Failed payment
If a payment fails, including where a SEPA direct debit is rejected, the Customer has a fifteen (15) day grace period to update its payment method from the billing portal. The invoice remains due during that period. Not paying does not cancel the subscription. After that period, the organization may be marked as unpaid and access to paid features suspended on the terms set out in article 11. See Resolve a failed payment.Article 8 — Provision of the Services
The Services are supplied remotely, as online access. No physical goods are delivered. Access to the features of the plan taken out opens as soon as payment is validated, without delay. Where the plan is changed during a period:- an upgrade takes effect immediately; the higher allowance and features become available at once and the price difference is charged on a prorated basis for the remainder of the period;
- a downgrade takes effect at the end of the current paid period.
Article 9 — No right of withdrawal
As the Services are taken out by a professional in the course of its business, the Customer does not benefit from the right of withdrawal provided for by the French Consumer Code. By way of exception, a Customer with five (5) employees or fewer entering into a contract outside the scope of its main activity may benefit from the right of withdrawal under article L.221-3 of the French Consumer Code. In that case the Customer may waive that right in order to obtain immediate access to the Services, in which case performance of the contract starts on subscription.Article 10 — Term, renewal, and cancellation
The subscription is taken out for the duration of the chosen billing cycle: one (1) month or twelve (12) months. At the end of that term, the subscription renews automatically for a further period of the same length, at the prices in force on the renewal date, unless the Customer cancels before that date. The Customer may cancel its subscription at any time from Settings → Plans → Manage billing and payments. Cancellation takes effect at the end of the current paid period: the organization keeps its paid plan until that date and is not charged for a new period. Sums already paid are not refunded, in whole or in part. At the end of the paid period, the organization moves to the Free plan:- existing documents and notes remain accessible and editable;
- the organization receives the Free monthly document allowance;
- features not included in the Free plan are disabled;
- documents in the Trash remain subject to the usual thirty (30) day permanent-deletion period.
- on the occurrence of an event of force majeure within the meaning of article 12;
- in the event of a serious breach by the other party of its obligations or of applicable laws and regulations, not remedied within fifteen (15) days of a written notice setting out the nature of the breach.
Article 11 — Suspension
The Seller may suspend, temporarily or permanently, a Customer’s access to the Services or to paid features in the event of a breach by the Customer of its obligations under these General Terms, in particular non-payment at the end of the grace period set out in article 7.3, or use of the Services contrary to the Terms of Service. Except in an emergency or where required by law, suspension is preceded by notice to the Customer. Suspension does not suspend the amounts due.Article 12 — Availability and liability
The Seller endeavours to provide access to and proper operation of the Services twenty-four hours a day, seven days a week, on a best-efforts basis. The Seller sets the following continuity objectives: a maximum recovery time (RTO) of forty-eight (48) hours and a maximum data loss (RPO) of twenty-four (24) hours. The application database supports point-in-time restore to the minute over the last seven (7) days, together with daily snapshots retained for thirty (30) days, weekly snapshots retained for five (5) weeks, and monthly snapshots retained for one (1) month. The Seller does not publish a contractual availability percentage. Observed availability, incidents, and planned maintenance are available at status.there.do. Specific service level commitments may be agreed as part of an Enterprise quote. The Seller cannot however rule out interruptions to access and operation of the Services, in particular in the event of force majeure, malfunction of the Customer’s equipment or internet connection, failure of telecommunications operators or hosting providers, power supply interruption, abnormal, unlawful, or fraudulent use of the Services, a decision of the competent authorities, or for any other reason. The Seller reserves the right to make any changes and improvements to the Services related to technical developments or proper operation. General and temporary interruptions are, as far as possible, notified before they occur, except in an emergency. The Seller cannot be held liable where the non-performance of its obligations is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to an event of force majeure within the meaning of article 1218 of the French Civil Code. The Seller incurs no liability for indirect or intangible loss or damage such as financial loss, loss of opportunity, loss of profit, loss of contract, loss of customers, loss of business, commercial loss, or damage to image. In any event, should the Seller be held liable, its liability may not exceed the amount excluding taxes actually paid by the Customer for the subscription over the twelve (12) months preceding the triggering event. As the Services comply with French law, the Seller cannot be held liable for failure to comply with the law of another country where the Customer subscribes from another country. In accordance with article 2254 of the French Civil Code, any legal action by a Customer against the Seller is time-barred one (1) year after the date on which the Customer became aware, or is presumed to have become aware, of the damaging event.Article 13 — Customer content, backups, and reversibility
Content created, imported, or transmitted by the Customer and its users (documents, notes, photographs, voice recordings, transcriptions) remains the property of the Customer, who warrants that it is lawful and that it holds the rights required for it to be processed as part of the Services. The Seller implements technical and organizational measures intended to preserve and secure that content. It is nonetheless for the Customer to keep its own copies of content essential to its business, in particular before a cancellation or a downgrade. Some features rely on third-party providers, in particular for transcription and artificial intelligence features. The terms of that processing are described in the Terms of Service and the Privacy Policy.Reversibility
During the subscription and at its end, the Customer has the following means of retrieving its content:- Full organization export. On request sent to hello@there.do, the Seller prepares an export of the data linked to the organization within thirty (30) days. That export contains raw data in JSON and the associated files.
- Self-service exports. Depending on the plan, the Customer can export a document as a PDF, download the images of a gallery as a ZIP file, copy a note’s content, download its audio file, and retrieve its transcription.
- DMS connectors. The Customer can connect its organization to a DMS in order to automate all or part of its backups.