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If a subscription payment fails, There grants a 15-day grace period before the organization is marked or warned as unpaid.

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Update the payment method

  1. Select your organization in the top-left corner.
  2. Open Settings.
  3. Select Plans.
  4. Click Manage billing and payments.
  5. Add a valid payment card and set it as the default payment method.
Check the billing portal and the billing contact’s email for information about the failed invoice and any payment retry.

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During and after the grace period

The invoice remains due during the grace period. Stopping payment does not cancel the subscription; use the cancellation flow if you do not want the subscription to renew. After 15 days, the organization may be marked or warned as unpaid. Any resulting account status or access change is communicated in the product or by email. To resolve the invoice or confirm the organization’s status, contact hello@there.do.
This page does not guarantee continued access after the grace period. Resolve the failed payment as soon as possible to avoid an interruption.
See Cancel your subscription if you intended to end the paid plan.