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Only an organization admin can cancel the organization’s subscription.

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Cancel the subscription

  1. Select your organization in the top-left corner.
  2. Open Settings.
  3. Select Plans.
  4. Click Manage billing and payments.
  5. Open the subscription settings, choose the cancellation option, and confirm.
Cancellation takes effect at the end of the current paid billing period. The organization keeps its paid plan until that date and is not charged for a new period. Payments already made are not refunded.

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What happens after cancellation?

At the end of the paid period, the organization moves to Free.
  • Existing documents and notes remain accessible and editable.
  • The organization receives the Free monthly document allowance.
  • Features not included in Free are disabled. This includes PDF document export.
  • Documents in the Trash remain subject to the normal 30-day permanent-deletion period.
If you use Business team folders, move the documents you need out of those folders before the paid period ends. Team folders and the documents left inside them become inaccessible after the downgrade, including to admins. They cannot be moved afterward unless access to the feature is restored.
Cancelling a subscription does not delete the organization or its accessible content. You can subscribe to a paid plan again later from Settings → Plans.