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An invoice is issued for each billing cycle and sent to the billing email associated with the subscription. Organization admins can also retrieve invoices from the billing portal.

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Download an invoice

  1. Select your organization in the top-left corner.
  2. Open Settings.
  3. Select Plans.
  4. Click Manage billing and payments.
  5. Open the invoice history and select the invoice you want to view or download.

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Update invoice details

Billing details and VAT information can be updated in the billing portal. Changes apply to future invoices; they do not automatically alter invoices that have already been issued. If an issued invoice contains incorrect information, contact hello@there.do with the organization name, invoice number, and correction required.
An invoice that has been issued remains due. Updating your billing information or payment method does not cancel it.
See also VAT and taxes and Update your payment method.